Need help? Our support team can assist with account queries, verification, deposits, withdrawals, and technical issues for slots, online casino, live casino and live betting. We can also answer questions on active promotions, bonus balance, free spins, featured games, recent wins and payment methods. Contact us via live chat, email or phone for fast, practical help, account changes, security checks or general feedback and enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat 24/7; email replies within 24 hours |
| General enquiries | [email protected] - Business queries Mon–Fri |
| Affiliate enquiries | [email protected] - Partner team response within 48 hours |
| Phone | +44 20 7946 0523 - Lines open Mon–Fri, 09:00–18:00 |
| Working hours | Mon–Fri, 09:00–18:00 - Available for phone and email |
Email Support
Email is the preferred contact method for detailed requests, account issues, or cases that need documents or explanations. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including account ID and attachments speeds up handling and avoids delays. We aim to respond promptly but cannot act without accurate information.
Contact Form
Response Time
Need help? Our support team aims to respond to routine enquiries within one business day. Simple account or payment questions are usually resolved quickly, while complex cases - such as KYC checks, disputed transactions or technical investigations - can take several days depending on their nature. We’ll keep you updated at each step and escalate urgent matters where needed.
Feedback
We want your feedback. Share suggestions, ideas, or issues to help improve the site. Every submission is read and considered by our team, and we use feedback to refine features, promotions, and the overall user experience. Please tell us what you like, what can be better, or any bugs you spot - your input helps shape future updates.